Soft skills and salesDiscovery calls
VR training module
Ask better questions, then listen.
Reps run a first meeting with a buyer who only shares what they are asked about. Good questions uncover the real problem; pitching too early ends the meeting.
- Every action, decision, and word recorded and analyzed
- Runs on Meta Quest headsets, managed from the Bubbler Hub
- Adapted to your procedures before rollout
Discovery calls
- 01Open the meeting
- 02Uncover the problem
- 03Find the impact
- 04Learn the process
- 05Next step
Signs you need this
Signs your training needs more practice
Reps pitch too early
The demo starts before the problem is understood.
Questions are closed
Yes-or-no questions get yes-or-no answers.
Deals stall later
Missing information shows up at the end of the deal.
Talk time is lopsided
The rep talks most of the meeting.
Notes are thin
CRM notes don’t capture the buyer’s problem.
What the module includes
5 chapters, in the order the work happens.
Each chapter is a conversation learners have out loud. They can repeat any chapter and try a different approach.
- 01
Open the meeting
Set an agenda and confirm time.
- 02
Uncover the problem
Ask open questions about the current situation.
- 03
Find the impact
Learn what the problem costs the buyer.
- 04
Learn the process
Find out who decides and how.
- 05
Next step
Agree what happens next.
What gets recorded
Every attempt, analyzed step by step.
- Questions
- Open and closed questions asked.
- Talk time
- Share of time each side spoke.
- Information found
- What the rep uncovered compared with what the buyer knew.
- Next step
- Whether a next step was agreed.
Built around your work
Your procedure, not a generic one.
- Your buyer personas
- Your qualification framework
- Your industry and product
- Your meeting structure
Your subject-matter experts review the module before anyone trains on it.
- 01
Live view
Watch what the learner sees in the headset from a laptop or tablet, with the current task, step, and progress. The video stream isn’t stored; the session record is.
- 02
Session record
Every step taken or missed, in order and timed, plus the decisions the learner made and what they said.
- 03
Learner history
Every attempt for each person, so you can see what improved and what still needs another run.
- 04
Program dashboard
Completion across the group, the steps most people miss, and who needs another attempt or a conversation.
- 05
Reports and exports
Dated completion reports for each person, as PDF or data files, for training files, audits, and accreditation.
Not just another course
What changes when practice moves into a headset.
| Classroom or video | This module | |
|---|---|---|
| How people learn | Slides, video, or a demonstration | Doing each step themselves |
| Mistakes | Found later, on the job | Shown the moment they happen |
| Consistency | Depends on the trainer | Same scenario for everyone |
| Repetition | Limited by time, materials, and equipment | As many attempts as each person needs |
| Records | Sign-in sheet | Each step, decision, and attempt, by person |
Related modules
Often run together.
Behavioral health de-escalation
Keeping yourself and others safe when someone is in crisis.
Read more →
Sales objection handling
Answering price, timing, and competitor objections with a live buyer.
Read more →Customer de-escalation
5 chapters
Customer de-escalation
Calming an upset customer and fixing the problem.
Read more →Questions
About this module.
The buyer has hidden information. Each piece the rep uncovers is logged.
See discovery calls in a headset.
Book a demo and we’ll walk you through the module, show you what the records look like, and talk about adapting it to your team.