IndustriesSoft skills and sales
Soft skills and sales
Your people practice real conversations out loud: a buyer pushing back on price, an upset customer, a hard talk with an employee, a product launch. The character responds to what they actually say, and the platform records the full transcript, scores the key moments, and shows managers exactly where the conversation turned.
For sales teams, customer service and call centers, managers, and HR and L&D teams.
In the headset: Sales objection handling
Training today
Practicing with a coworker is awkward, and every partner plays the customer differently.
New reps learn to handle objections on live calls, where a bad answer costs a deal.
Coaching is based on the few calls a manager happened to sit in on.
With VR practice
Every learner meets the same character and the same objections, so practice is fair and comparable.
Reps try an answer, hear how it lands, and try again before a real deal is on the line.
Managers review the transcript of each practice conversation and coach the specific moment.
Module library
Each module follows the work in order and is adapted to your procedures before anyone uses it.
Answering price, timing, and competitor objections with a live buyer.
See the module →Discovery calls
5 chapters
Asking the questions that uncover what the buyer actually needs.
See the module →Customer de-escalation
5 chapters
Calming an upset customer and fixing the problem.
See the module →Feedback conversations
5 chapters
Giving a direct report difficult feedback.
See the module →Product training
5 chapters
Explaining a product clearly and answering the questions customers really ask.
See the module →
Keeping yourself and others safe when someone is in crisis.
See the module →How it works
We build the characters and scenarios from your playbooks, product sheets, policies, and real calls. Learners read a short brief on the situation before they start.
Learners talk out loud with a buyer, customer, or employee who responds to what they say. They can repeat the conversation and try a different approach.
Each conversation is saved as a transcript with its key moments. Managers coach the specific moment that went well or badly, and see progress across the team.
Across industries
More scenarios
Account executives, SDRs, new hires
Rehearse the conversations that move a deal forward, with your product and your pricing.
Customer service, front desk, call centers, retail
Practice staying calm and solving the problem when the customer is upset.
New managers, team leads, HR partners
Practice the conversations people dread, from feedback to a performance review.
A scenario, step by step
Twenty minutes into a good call, the operations director says your proposal is more than they budgeted.
Let the buyer finish, and acknowledge the concern without rushing to discount.
Find out what the budget is compared against and what is driving the concern.
Tie the price to the cost of the problem they described earlier in the call.
Leave with a specific next step, such as a call with their finance lead.
Afterward: The manager reads the transcript, sees whether the rep asked before answering, and hears how the buyer responded.
Analytics and reports
Every action, decision, and word in a module is captured, analyzed against your standard, and reported in the Bubbler Hub. Supervisors see it at five levels.
Watch what the learner sees in the headset from a laptop or tablet, with the current task, step, and progress. The video stream isn’t stored; the session record is.
Every step taken or missed, in order and timed, plus the decisions the learner made and what they said.
Every attempt for each person, so you can see what improved and what still needs another run.
Completion across the group, the steps most people miss, and who needs another attempt or a conversation.
Dated completion reports for each person, as PDF or data files, for training files, audits, and accreditation.
New rep onboarding, Q4
Sample team, fictional data
| Person | Conversation | Attempts | Next step |
|---|---|---|---|
| K. LopesComplete | Price objection | 4 | Shadow live calls |
| D. AhmedPracticing | Discovery call | 2 | More open questions |
| R. WalshComplete | Price objection | 3 | None |
| A. MensahNot started | Negotiation | 0 | Assign this week |
Questions
They talk out loud, the same way they would on a call or in a meeting. The character listens and answers.
Tell us the conversation and who has it. We’ll show you how practice and review would work for your team.