Nursing facilities
CNAs, LPNs, RNs, activity and dietary staff
Dementia care, behavioral health, and care for residents with cognitive impairments, where what staff say matters as much as what they do.
- A resident with dementia becomes agitated during evening care
- Late-day confusion and restlessness
- A resident refuses a shower or medication
- Exit-seeking and a resident who is missing from the unit
- Noticing a sudden change that could be delirium or infection
- Calling the provider with an SBAR report after a change in condition
- De-escalating a resident in behavioral health crisis
- A family conversation about a parent’s decline



